Payment

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 60 - 90 days
• We will announce the exact delivery date with the each sales notice.
  
  - Customs and Duties
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. We can mark the lower value you want. (Please comment it.)

Returns & Exchanges

Product Inquiry

<Product Authentication>

- Please send us an email containing the following information to ' certificate@dollios.com'.

- (Order Number/Code Number/Name of Purchaser/Email address of Purchaser)

- You will receive a confirmation of registration from an IOS personnel.

- This code number is linked to your name (the name of the first purchaser) and saved permanently in the IOS database.

<Product Management Guide>

- If the tension string is stretched, shorten the tension length and tie it again or replace it.

- If it is difficult to disassemble or assemble, ask us.

- The material properties of urethane resin can cause yellowing or greening over time.

- In particular, avoid direct sunlight, and put it in the default box to slow down the discoloration.

- We recommend you to search YouTube for 'BJD yellowing'.

- Fine sponge sand paper and white block are effective for contamination of ink and dust by clothing.

- Using the nature of restoring the skin, apply heat to the hair dryer or hot water to remove the damage.